Account collectors are popularly known as collectors. They make sure that bill repayments or mortgages are paid on a timely fashion by all existing customers. In most cases they contact customers via telephone or visit personally for any delinquent account. Collectors either work for agencies or work in-house for an organization. Account collectors need to be very stern at times in order to avoid fraudulent activities. They need to gauge the situation and act accordingly. An account collector resume should highlight a candidate’s skill that could help him/her in performing the job professionally. Generally, experience in this field proves very helpful to smoothly perform the task.
Account collectors should possess good communication and administrative skills. These skills would help them do the required job in the most efficient manner. Collectors have to speak to customers on a regular basis and handle stressful situations most of the times. They should be matured enough to speak to people tactually over the phone whom they have never met. Computer knowledge and use of telecommunication equipments also proves helpful to perform the task.
The minimum education and training required for an account collector is a high school diploma. Most employers however prefer candidates who possess a degree and have experience working in a call center or any other relevant job that involves talking with the general public.
Account collectors are given proper training once hired. They are guided by supervisors and senior workers about the procedures followed in the company. They are also taught laws of collection as per the State laws and Fair Debt Collection Practices Act.
Account collectors need to plan their work and set targets for themselves. They need to be well organized and this should reflect in an account collector resume. While making calls to debtors, most customers do not like a third party interfering and checking their financial status. They might face rejections in most cases but they should be ready to take the next call in the most positive and polite manner. These skills could form the major highlight of an account collector resume.
Account collectors have a specified goal and target that need to be achieved periodically. Their calls are tracked and monitored continuously to check if the standard of service provided is up to the mark. Collectors usually have set goals with reference to the number of calls made and success rate of each call. The recovery of the amount of debt and the age of the debt are important factors taken into consideration while checking the amount of efforts put by an account collector for a specific task.